We, Our, Us (Oops®)
You, Your, Buyer (Customer, Consumer, End User)
Seller (Manufacturer, Retailer, Distributor, Merchant, Supplier, Vendor)
Oops®'s Assisted Purchase Service, which operated by OOPS.SG PTE. LTD. of Singapore, is a service which helps the buyer to pay money to the seller on buyer behalf. It is our duty to provide "Transaction Record" upon buyer request.
Oops®'s Warehousing Service, which operated by OOPS GLOBAL FORWARDING CO., LTD of China, is a service which helps the customer to receive the package on customer behalf. It is our duty to provide "Package Information" upon customer request.
Oops®'s DIY Reship Service, which operated by OOPS GLOBAL FORWARDING CO., LTD of China, is a service which helps the customer to ship out the package on customer behalf. It is our duty to provide "Tracking Number" or "Marking Number" for all shipments.
None of Oops® shipping methods are suitable to ship irregular shaped or fragile/breakable goods, therefore the maximum liability of Oops® for any amount or kind of damage that may result to customers' shipment due to improper packing or mishandling by freight operator, freight forwarder, courier, Customs authorities or any other circumstances that may arise during shipment is USD0.00 (zero).
Packing with appropriate materials in the right way will help to ensure shipment arrives safely and stay intact. It is the customer's responsibility to ensure adequate packaging is used to keep shipment protected from damage which includes but are not limited to drop, vibration, indiscriminate stacking, rain, seawater, and moisture.
Oops® will not be responsible for loss or damage caused by acts of God, fire, insects or rodents, rust, normal wear and tear, leakage, extremes in temperature or ambient moisture, inherent vice, latent defect, or any other consequential loss or damage or any other cause beyond Oops®'s control.
The maximum liability of Oops® for non-insured lost shipment is limited to MYR300.00 or declared value of goods, whichever is lower. It is our duty to provide necessary assistance to recover or compensate the lost package within 3 months.
Oops® will not be liable or responsible for any duties and taxes that may arise during shipment. Customers are ultimately liable for any duties and taxes assessed on their shipments.
Oops® does not guarantee delivery of package which does not comply with the import or export regulations. Customers are solely liable for any penalties issued by Customs authorities.
Any shipment bearing a false declaration value/content or includes undeclared controlled or prohibited items will bear the consequences of completely/partially return/confiscation of items. There will be no compensation and Oops® does not guarantee confiscated goods will be returned back to the customer. Shipping fee and any charges associated with sending such shipment are not refundable.
All claims must be submitted in writing to Oops® within 24 hours of delivery, failing which we shall have no liability whatsoever.
Customers are solely liable for declaring the content and value of each package correctly for the purpose of excise, duty, and tax payments.
Any delivery date or time specified by Oops® is a best-case estimate and Oops® will not be liable for any loss or damage due to delay.
Oops® reserves the right to terminate your account and reject your package on 3 days notice without giving any reason for such decision.
Oops® is not liable for any loss or damage arising out of circumstances beyond control. These include but are not limited to: - electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the shipment, even if known to Oops®; any act or omission by a person not employed or contracted by Oops® - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, tsunami, cyclone, storm, flood, fog, war, plane crash, vessel sink or embargo, strike, riot or civil commotion, industrial action.
We reserve the right, at our discretion and without the need to give reasons, not to accept any order at any time before it has been accepted. Should we refuse your order we will notify you as soon as reasonably possible.
Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible.
We will process your order immediately upon receiving payment to avoid out of stock. Once an order has been accepted by the seller, it cannot be canceled or modified.
The supply of goods or services is subject to availability. Seller reserves the right to delay, suspend or discontinue the supply of goods or services for any reason or no reason.
There are risks associated with online shopping and we do not provide inspection service. Therefore, you need to take care of what you are buying and from whom.
We are not liable if the seller delivered wrong items, defect items, missing items or empty packages. However, it is our duty to provide necessary assistance to recover the lost but we don't guarantee any kind of monetary compensation or refund.
The maximum liability of Oops® for wrong purchase a product is limited to the amount of Assisted Purchase Service fee paid by the customer or the value of the product, whichever is lower.
We cannot approve returns or refunds on behalf of the seller. All exchange, cancellation and refund are subject to seller approval or "Return & Exchange Policy".
Any disputes and claims are subject to restrictions and requirements of the "Resolution Policy". It is policymaker who makes the decision in favor or against the seller, not Oops®.
We will not accept delivery of goods that are prohibited or packages that are clearly dented or damaged, whether externally or internally, despite any reason. Any such deliveries will be rejected.
We will not be responsible for any loss or damage whatsoever caused to your packages if you failed to register the tracking numbers or consignment notes or marking numbers before the packages arrive at our warehouse.
We will reject your package when:
The package does not have a mailbox number.
The tracking number is not registered in our system.
The package requires Cash-On-Delivery without mutual consent.
The package requires Self-Collection without mutual consent.
The package was found damaged, dented or wetted.
You have requested us to reject the package.
We allow our customers to store their packages at any warehouses operated and owned by us for up to a certain number of days at no charge. After that, we may, at our discretion and subject to our lien and without any responsibility attaching to us, sell, abandon or otherwise dispose of any package which exceeded free storage period solely at the risk and expense of the customer.
We will charge a "Package Storage & Security Fee" of SGD1.00 per package per day when the customer decided not to use our shipping service anymore and/or wish to self-collect at our warehouse.
We have the right to open and inspect any package without notice. We respect your privacy and we will not inspect your package unless, in our sole judgment, your package contains an illegal item that might violate, harm or threaten the safety of other people.
Cancellation of the shipment in preparation for shipping is not allowed. Please make sure all the packages arrive before start shipping.
Modification of shipment in "Pending Payment" mode is allowed. Please note that our warehouse will charge a repacking fee of CNY30.00 each time for adding/removing packages to/from existing shipment or merge shipments.
Any packages which contain moisture, be it sauces, thick creams, gels, fluid or liquid, are required to pack securely with a thick plastic bag before ship out to prevent leaking. Please note that our warehouse will charge a repacking fee of CNY5.00 for each package that contains moisture.
We do not hold any power to persuade or pressure customs to release seized parcel. However, an investigation request can be made to find out the current status of the parcel.
Customer must perform a quick inspection in the presence of delivery man by checking the total number of packages inside the parcels before signing the delivery order.
We will not be responsible for any loss or damage whatsoever caused to your parcel if you are making arrangements, including, but not limited to, leave the parcel with family, friend or neighbor, leave the parcel unattended on premises, other than signing the delivery order personally in the presence of delivery man.
Any claim for a lost package is required to present not only the remark from delivery man but also the photo of contents and packaging within 24 hours after receiving the parcel.
Compensation for non-insured lost package shall be made according to the declared value and shall not exceed USD100.00 per shipment.
No compensation will be given to any shipment bearing a false declaration value or content. If the declared value of a non-insured lost package is higher than the actual value, compensation will be made according to the actual value.
Customer must immediately notify Oops® in the case of an incorrect package is received. We will reimburse the customer for shipping to the correct address.
We will hold your shipment in our warehouse or logistic partner warehouse until all the fees have been fully paid. A warehouse storage charge will apply if payment is not received within 3 days.
All our shipping services deliver to the door (outside) unless otherwise stated, as long as your goods length below 180cm, sum of length, width and height below 300cm, actual weight below 40kg, can fit into the building entranceways and elevator and can be moved by manpower (maximum allowed weight for manual lifting per manpower is 25KG) without special equipment (eg. forklift, crane). Otherwise, our last-mile delivery vendor will only deliver to the ground floor, void deck, loading bay, parking lot, or place whichever is reasonable for both customers and our last-mile delivery vendor.
None of the last mile delivery vendors of Oops® is a professional moving company. If the customer requests the shipment to be moved into the premises, the customer is solely liable for any property damages.
Our last mile delivery vendors do not provide charter service. They will charge you:
Redelivery Fee of SGD50/CBM if you didn't show up within 15 mins to receive your shipment at the appointed time.
Overtime Fee of SGD100/CBM if driver required to deliver outside of the normal working hours.
Storage Fee of SGD15/CBM/Calendar Week (Sunday-Saturday) if your shipment store more than 3 days in their warehouse.
Collection Fee of SGD10 or 10% of the outstanding amount, whichever is higher.
Uncrating Fee of SGD80/crate if required to uncrate goods at consignee's premises. SGD70/crate for 3-5 crates and SGD60/crate for more than 5. Inclusive of Disposal.
Our last mile delivery vendor will not provide door to door delivery service to restricted areas, to the building which requires masonite for floors, elevators and hallways, and to addresses where the shipment cannot be delivered via elevator or manpower with folding platform trolley cart.
Our last mile delivery vendor will charge you an additional service fee for overweight or oversized parcels which required additional manpower or equipment for moving, unpacking and disposing of the packaging materials.
We reserve the right, at our sole and absolute discretion, to change, modify, add or remove portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately. Therefore, please check these terms periodically for changes.
Making payment to us indicates that you have read, accept and agree to be bound not only by all the terms and conditions in this page but also the terms and conditions of the Seller, Freight Operator, Freight Forwarder and Courier. If you do not agree to each and all of these terms and conditions please do not use our service.